Publicada el 15 de Enero de 2018

It is undeniable that technology is helping to drive a revolution in the way we work, forcing all businesses around the world to reinvent themselves and avoid being left behind. Parallel to that, ICTs (Information and Communication technologies) are increasingly becoming a powerful tool to drive competitiveness. This revolution is also overlapping with the arrival of the so-called Generation Z –the group of young people born between 1994 and 2010 and the first demographic comprised only of digital natives.

In this context, the airport industry in general and, Ferrovial in particular, have been working hard to make innovation a key element of our airport management model. That is why we are relentlessly developing and implementing tech-driven initiatives aimed at improving efficiency and increasing passenger satisfaction that take into account the demands of these new travellers, permanently connected and highly dependent on multimedia technologies and the online universe at large.

Airport infrastructure is also becoming more and more reliant on technology in order to cope with its users’ needs. In fact, in a world in which information and new technologies move at the speed of light, airport users are demanding very high levels of service and the upmost speed when accessing them. In essence, waiting in long queues is no longer considered a necessary hassle in the XXI century.

To tackle this new challenges, airport operators need to look beyond the basic needs of their passengers and provide more up-to-date infrastructure and services.

The airport of the future

But, how will technologies help us create increasingly intelligent airports? Well, by combining traditional automation technologies with sophisticated recognition systems, which could bring significant benefits to the airport experience. For example:

  • By starting the passenger journey with self-check-in and self-bag-drop counters, or even mobile counters that could be accessed as soon as passengers park their cars, the check-in process could be improved substantially;
  • Avoiding long queues by using boarding pass readers when accessing airside and when boarding the airplane could also streamline the passengers’ journey. In that regard, both Heathrow and Glasgow airports are already implementing biometric identification processes, aimed at speeding up access to boarding gates and reducing waiting times at the controls while maintaining the same safety standards;

autonomus boarding

  • Last but not least, trials at the security search points are already leveraging advanced technologies to avoid human errors in hand luggage scanning and to allow passengers’ screening without having them to remove their clothes and shoes.

On the airfield side, there have been a number of pilots to use autonomous vehicles to transport airline crew, autonomous push-back vehicles and autonomous boarding bridges. These processes are already contributing to increase the punctuality of many operations. With the use of unmanned systems, efficiency will also improve and operating costs will decrease both for airport operators and airlines alike. That could positively impact operations in many ways: better passenger satisfaction, higher overall punctuality, better use of the infrastructure space, preferred airport choice for airlines, etcetera.

By way of example, the Airport Collaborative Decision Making platform –led by Heathrow airport−, allows the operator, the airlines and the handling companies to share information in real time. So far it has helped 78% of Heathrow flights to take off on time. Another good example are the revolutionary Heathrow PODs; 21 unmanned vehicles that run and connect Terminal 5 parking with the Terminal every on demand.

Heathtrow airport

The main setback for the transition to autonomous airports is that the airport sector has been traditionally conservative when it comes to technology because of its high security standards and tight regulations. So, in order to accelerate changes, airports should work collaboratively and share their roadblocks and successes.

It should also be taken into account that not all passengers will be delighted to go through their airport journey without interacting with staff at some point. As in any industry, segmentation is key in order to provide each user with the exact experience they’re willing to pay for. In that sense, premium services based on human interaction will always exist, parallel to other innovations that are already starting to be applied such as bots and virtual assistants. The best example we have at Ferrovial Airports is that of Gladys: a robot that helped and entertained passengers at Glasgow airport during the last Christmas season.

Glasgow airport

Long story short, the future of airports is already the present, and Ferrovial is here to contribute to speed up a much-needed update by designing, building and operating airports that are transforming and becoming a benchmark of how we will travel during the rest of the XXI century.

Written by Gonzalo Velasco the 15 de Enero de 2018 con las etiquetas: New Technologies

No comments, yet

Inicia sesión

Para guardar tus lecturas y seguir en otro momento, necesitamos saber quién eres

¿Has olvidado tu contraseña?

Not registered yet?

You can also login with:

Sign up

Enter your email address and we will send you an email to activate your profile

You can also login with:

¿Has olvidado tu contraseña?

Introduce la dirección de correo electrónico con la que te registraste para recuperarla.

¿Has olvidado tu contraseña?

Password changed

Aviso

No se ha podido cambiar su contraseña de acceso.

¿Has olvidado tu contraseña?

Please, check your email to get the confirmation link

Aviso

No hay ningún usuario registrado con esa dirección de correo electrónico.

Aviso

Este usuario no tiene permitido el restablecimiento de su contraseña.

Sign up

Check your email

Please, click on this link to get advantages of having a user account

Aviso

Ya estabas registrado con este correo electrónico

Aviso

Sorry we have had a problem completing your registration, please try again. .

Aviso

Lo sentimos, pero ese código de validación ya se ha usado en el registro de una cuenta de usuario.

Complete your registration info

¿Qué te interesa?

Selecciona los temas que te interesan y te enviaremos el contenido relacionado.

How often would you like to receive updates?

Newsletter